Shipping
What is your shipping policy?
Our shipping policy outlines the details of how we handle and deliver orders to our customers. It includes information about shipping methods, delivery times, tracking options, and any associated fees or restrictions. Please visit our shipping policy for more information.
How long does it take for my order to be shipped?
The shipping time depends on various factors, such as the destination, the shipping method chosen, and the availability of the product. Generally, we strive to process and ship orders within 1-3 business days, but please note that certain items may have longer processing times. Please visit our shipping policy for more information.
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please be aware that additional fees, customs duties, and import taxes may apply depending on the destination country's regulations. Customers are responsible for any such charges. Please visit our shipping policy for more information.
Do you offer same-day shipping?
Yes. You must place your order before 11am Monday - Friday to be eligible for same day shipping. Please visit our shipping policy for more information.
Do you offer express shipping?
Yes, express shipping option is available at checkout. Please visit our shipping policy for more information.
Can I track my order once it has been shipped?
Absolutely! We provide tracking information for all shipped orders. Once your order is processed and dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package online. Please visit our shipping policy for more information.
What happens if my order gets lost or damaged during shipping?
In the unfortunate event that your order gets lost or arrives damaged, please contact our customer support immediately. We will work with you to resolve the issue, whether it involves arranging a replacement shipment or processing a refund. Please visit our shipping policy for more information.
Orders
How can I place an order?
To place an order, simply visit our website and browse through our products. Once you've found the item(s) you wish to purchase, add them to your cart and proceed to the checkout page. Follow the prompts to provide your shipping address, payment details, and any other required information to complete the order.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards and Afterpay. At checkout, you'll be able to select your preferred payment option and securely enter your payment details.
Can I cancel or modify my order?
Yes, you may be able to cancel or modify your order, depending on its status. If you need to make changes, such as updating the shipping address or removing an item, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that order modifications may not be possible if the order has already been processed or shipped
How long will it take to receive my order?
The delivery time depends on various factors, including your location and the shipping method chosen. Once your order has been placed and processed, you will receive a confirmation email with an estimated delivery timeframe. Please note that unexpected delays can occur due to external factors such as weather conditions or customs procedures, but we strive to deliver your order as quickly as possible. Please visit our shipping policy for more information.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email which you can use to track your order.
Returns
What is your return policy?
We do not offer returns on purchases for change of mind. If an item is deemed faulty we will gladly replace the item or offer a full refund. Please refer to our refund policy for more information.
What is the return policy for products? Are there any specific conditions or time limits for returns?
To be eligible for a return, you must notify us within 14 days of receiving the product. Please refer to our refund policy for more information.
How do I initiate a return for a product? Do I need to contact customer service or follow a specific process?
To initiate a return, please contact our customer support team at hello@mangolashsupplies.com within 14 days. Provide detailed information regarding the faulty product and attach supporting evidence, such as photographs or videos, showcasing the defect. Please refer to our refund policy for more information.